Return window
You can request a return or withdrawal within 14 days after receiving your order, unless a legal exception applies.
EU customer information
Returns & Refunds
This information applies to customers located in the European Union.
How to start
Email lexion.support@gmail.com with your order number, order email, and the item you want to return. Wait for confirmation before sending anything back.
Item condition
Returned items should be unused, complete, and in their original condition. Please pack the item securely before shipping it back.
Refunds
Refunds are issued to the original payment method after the returned item has been received and inspected.
Return shipping
Return shipping costs are paid by the customer unless the item is defective, damaged, incorrect, or required return-cost information was not provided before purchase.
Damaged or incorrect items
If your item arrives damaged or incorrect, contact us with photos and your order number so we can review it and resolve the issue.
This page does not limit any mandatory consumer rights available under applicable law.